A person books a court in a sport for which they have no package, and the booking goes through. This is not an anomaly: having no package never prevents a booking on its own.

How the program chooses the subscription

For each booking, the program looks for the subscription to apply, in this order:

1. the person's subscription for this sport and this season;
2. failing that, the guest subscription (non-member type) of this sport-season;
3. failing that again, the subscription marked default for the sport-season.

A person without a padel, squash or tennis package is therefore not blocked: they book with the sport's guest subscription, normally at the non-member rate. This is what lets a visitor or a member of another sport play by paying.

What really allows or refuses

Everything is decided by the subscription finally applied: its quota of allowed bookings, its restrictions (days, hours, courts, number), its hours to deduct, its validity period and any block. If you find a booking “that should not have gone through”, that is where to look, not at the player's profile.

Close a sport to people without a package

Open Subscriptions › Manage membership type, select the sport-season, then the guest / non-member subscription. Two options:

• set its Number of reservations currently authorised to 0;
• or add a restriction to this subscription, see Manage restrictions.

Leave the sport open at the guest rate

In this case, simply check that the non-member rate is defined for the sport-season, otherwise the booking goes through without being invoiced correctly. See Create booking prices: per session or per season and Manage subscription type.